Services
Facility services managed under one standard.
New Era brings daily service delivery, specialist support and performance oversight together through one accountable operating model.
How we deliver
One team. One standard across every service.
From commercial cleaning and hospitality support to event operations and waste services, New Era delivers facility services through locally managed teams, clear scopes and structured quality oversight.
Core services
Daily delivery across the environments we know best.
Commercial cleaning
Planned daily and periodic cleaning for offices, commercial towers, shared facilities and multi-site portfolios across Dubai.
View serviceHospitality and venue services
Presentation-led cleaning built for Dubai's premium hospitality scene — restaurants, bars, nightclubs and late-night operations that cannot afford a drop in standards.
View serviceEvents and festivals
Coordinated presentation, washroom servicing and waste operations before, during and after live events in Dubai.
View serviceStadium and major-venue services
Scalable event-day workforce and presentation plans for arenas, exhibition venues and high-capacity public environments.
View serviceWaste and resource recovery
Waste planning, collection coordination and reporting designed to keep sites, events and venues presentable and well organised.
View serviceSupporting facility services
Programmes that keep sites supplied, hygienic and compliant.
Hygiene and washroom
Managed washroom and hygiene services supporting cleaner, safer and better-presented facilities across Dubai.
View serviceConsumables and site supplies
Centralised supply and replenishment of essential cleaning, hygiene and washroom consumables.
View serviceSpecialist and periodical cleaning
Planned deep cleaning, floor care and specialist programmes that protect presentation standards and extend asset life.
View serviceIntegrated facility services
A coordinated service model that brings multiple facility requirements under one accountable management framework.
View serviceTrusted to deliver in demanding environments.
Our Dubai operations run on the same operating model, supervision structure and quality assurance used across the wider New Era network.
Structured quality assurance
Hands-on supervision
Accountable operating model
Operating model
Local teams. Structured management. Complete accountability.
- 01
Mobilisation and site planning
Scopes, frequencies, access and site requirements are documented before the first shift.
- 02
Trained service teams and supervision
Site-inducted teams work under a defined supervision cycle with a named operational contact.
- 03
Digital reporting through NEXUS
Inspections, corrective actions and service records are captured in one platform.
- 04
Ongoing quality assurance and improvement
Regular reviews turn reporting into practical changes to the service programme.
A better facility-services model starts with the right plan.
Tell us about your site, portfolio or upcoming project in Dubai and speak with our UAE team.